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Installation FAQ (Frequently Asked Questions)

Answers to common installation and troubleshooting questions

1) Can I sync data from my BlackBerry to my desktop?

No. However you can sync your data to the MileageTracker Pro web site at www.mileagetrackerpro.net. From the web site you can create mileage claim reports quickly in PDF format, or export data to .CSV format which can be used in a spreadsheet for further organizing, printing or saving on your computer.

2) When syncing I get "Error 400", "Malformed" or "Could not open tunnel"

There is a problem with either your carrier's WAP Gateway or their firewall.

Under Preferences --> Network Options please select "RIM Public BIS" from the list and try syncing again.

3) On my BlackBerry when I sync I get the error message: "The application (Application name) has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy."

As a security feature, the RIM Operating System will not let you use a WAP connection and the BES connection (or a "split-pipe" connection) for the same application.

Please refer to BlackBerry Support to resolve this issue.

4) On my BlackBerry I get the error message: "No system software found" or "No additional applications for your handheld were found"

Make sure you unzip all the files to the same directory, including the .alx file, before trying to install using the RIM Desktop Manager.

5) I have tried selecting "RIM Public BIS", but I still cannot get syncing working.

Please try updating your service books from your carrier. Please register or login at one of the sites below. After you login, please press the "Send Service Books" button under the "Service Books" menu.

United States

• Alltell - English
• CellularOne - English
• Cincinnati Bell - English
• Cingular and AT&T Wireless - English
• Dobson - English
• Earthlink - English
• Nextel - English
• Sprint - English
• SunCom - English
• T-Mobile - English
• TeleCommunication Systems - English
• US Cellular - English
• Verizon - English

Canada

• Bell Mobility - English | French
• MTB - English | French
• Rogers - English | French
• Sasktel (Mobility) - English | French
• TELUS - English | French

Australia

• Optus - English
• Telstra - English
• Vodafone - English

Austria

• Vodafone - German

France

• Orange - French
• Vodafone - French

Germany

• O2 - German
• T-Mobile - German
• Vodafone - German

India

• Airtel - English

Ireland

• O2 - English
• Vodafone - English

Italy

• Vodafone - Italian

Mexica

• Telcel - English

Netherlands

• Vodafone - English

New Zealand

• Vodafone - English

Philippines

• Smart - English

Portugal

• Vodafone - English

South Africa

• MTN - English
• Vodafone (Vodacom) - English

Spain

• Telefónica Móviles (Movistar) - Spanish
• Vodafone - Spanish

Sweden

• Vodafone - English

United Kingdom

• O2 - English
• Orange - English
• T-Mobile - English
• Vodafone - English

You may need to reboot your Blackberry after the update.

6) When syncing I get the error "Could not find a service book entry for IPPP"

When using a BlackBerry Enterprise Server (BES), Mobile Data Service (MDS) must be enabled for your account. Please talk to your BES server administrator (IT Administrator).

7) When syncing I get asked permission for network access repeatedly, how do I turn this off?

When the access dialog comes up, select the "Always allow this connection" option.